Common Troubleshooting
Why Can’t I Upload My Image or Video?
Uploads fail most often when the selected workflow expects a different media type, the file format or size is unsupported, or the browser cannot read the file. Use the requirements shown beside that workflow's upload control.
Check the file
Open the file locally first. Confirm it is the requested image or video type and that it is not empty or corrupted.
Try again safely
Choose the correct workflow, reselect the file, and keep the page open until the upload completes. If it still fails, try a current browser and contact Support with the file type and approximate size, without attaching private media unless Support explicitly requests it.
Related answers
Last reviewed 2026-09-14. Product controls and available models may change; the Studio shows the current options before you generate.