Help Center
Find your next step. Get back to creating.
10 articles
Your first complete creation
Create a character, make a template video, write posts and try two scenes.
Create and reuse your character
Design a new identity or choose an existing character before generating.
Create videos and use templates
Understand reference motion, model settings and the next step after generation.
Create scenes and edit photos
Keep your character consistent while changing scenes, clothing or image size.
Credits and failed-generation returns
Read your quote, understand free allowances and check returned credits.
Subscriptions, invoices and extra credits
Manage monthly or annual plans, cancel renewal and resolve payment questions.
A generation is slow, failed or not displaying
Recover a saved task without accidentally generating or paying twice.
Find, download and save your results
Know where your media and posting copy live, and keep edited captions.
Login, privacy and deletion requests
Find the correct account and request help with your data.
Chrome extension guide
Turn an authorized product page into an ad brief and continue in Studio.
Common questions
Where is my saved video?
Open History to find the completed task. Use its download action or reopen the posting-copy editor for the video. Read the guide
Will a failed generation use my credits?
Failed jobs return reserved credits automatically. Check the task in History and credit activity in Account. Read the guide
How do I stop subscription renewal?
Open Account and use billing management. Review the effective cancellation date in the billing portal. Read the guide
Can’t find an answer? Contact & Support