Queued or taking longer than expected
Generation time varies with the model, duration and service load. The elapsed timer measures time already spent; a recent-test estimate is not a countdown or deadline. Once the task is saved, check its status in History or resume the guide on the same account. Do not repeatedly submit the same request.
The task failed
Read the error and check the credit return before retrying. Correct unsupported inputs or settings when the message identifies them. Failed included guide tasks restore the relevant experience allowance. If the status or return looks wrong, send support the task ID and time.
A saved image or video is blank
A saved task and a loaded preview are different states. Allow the media to load, then use Retry media if shown. The guide can renew a saved media link without generating again. If that fails, reopen History or refresh the page while signed in to the same account; try the download action. Do not click Generate just to restore playback.
The character or motion looks wrong
Check which character and reference you selected. In the guide, watch the saved video and use the continue action when available; retrying a check is different from generating another video. For ordinary creation, a new generation may cost credits. Contact support if the selected identity does not match the recorded task.