Check your Google account
Sign in with the Google account you used when creating or purchasing. Check the email shown on Account if media, credits or a subscription seems missing. Signing in with a different Google account opens a different account; it does not merge balances or history.
If login does not finish
Return to the sign-in page and try again. Allow the Google sign-in window if your browser blocked it. Check that you are using the same account and browser session. If you cannot access the account, contact support with the account email and the error message, never your password or verification code.
Private media and deletion
Characters and generations are private by default. To request account or media deletion, contact support from the account’s email address and specify what you want removed. This is a support request, not an instant self-service deletion button. Download anything you need first. Billing and abuse-prevention records may be retained where required by law. Manage subscription renewal separately.